Case Studies

“Our business is all about bringing learning outside the classroom to life, and providing unforgettable educational trips for young people,” explains WST Travel’s customer relations director Sian Belfield. “Customer service has always been a huge priority for us.”

The structure and discipline that Customer Service Excellence (CSE) accreditation can bring to a business has helped Manchester-based Southway Housing Trust excel as one of the city’s leading housing companies.

The full name of the BS 76000 standard which was introduced in September 2015 is: “Human resource. Valuing people. Management system. Requirements and guidance.” The BS 76000 Standard encourages organisations to focus on how they get the best from the people who work for and with them, embodying the theory that, when organisations demonstrate that they value their people their people will, in…

Wirral-based support and care provider Support2Independence recently became one of the first organisations in the country to undertake assessment for the new standard PD76006 Guide to Learning & Development

Top 150 firm Roythornes Solicitors has been established as a legal services provider for over 80 years with grassroots serving the agriculture, food and farming communities, both at corporate and individual level. They specialise in a number of service areas including Commercial and Residential Property, Family, Wills & Probate, Inheritance Tax, Wealth Management and Personal Injury.

Birmingham’s QualitySolicitors Davisons are an award winning high street firm with six offices across the city. Specialising in residential conveyancing, they also practice in a number of other areas including litigation, family, personal injury, wills and probate, as well as acting for local businesses.

Weightmans LLP is a top 45 law firm with 110 specialism rankings, 184 individual rankings in Chambers and Legal 500 and a turnover of £100m.

With 3,200 members of staff and more than 26,000 students from 118 countries around the world; Leeds Beckett University's vision is to be an excellent, accessible, globally engaged university contributing positively to a thriving Northern economy.